FREE SHIPPING ON ALL AUSTRALIAN ORDERS OVER $150
Shipping costs will be calculated at checkout.
Please note that international shipping costs do not include duties & taxes. Please reach out to our customer care team with any questions.
How long will it take for my order to arrive?
Please note the following transit times are an approximation and do not include our processing time of 2-3 business days. Please allow for an additional 48hrs during peak periods, such as collection launches and promotions.
AU Customers: we recommend you use the Auspost calculator to determine your shipping estimate
All orders are shipped within 2-3 business days though some international orders may be subject to increased transit times due to COVID-19 delays, please know we are doing our best to get your beautiful jewellery to you as soon as possible Once your order has been shipped, you will receive an email with a tracking number. If you do not receive an email, please contact customer service. Please allow up to 48 hours for your tracking number to register.
You will need to register to receive a link to track your parcel with some international carriers.
We do our best to make sure all parcels arrive as quickly and safely as possible. We recommend contacting our customer service team before Australia Post, with your name and order number so we can help you receive your parcel as soon as possible!
TAXES AND DUTIES
All international deliveries may be subject to duties and taxes. Duties and taxes are unique to each region and they are the responsibility of the customer. In most cases, duties are charged once the parcel reaches its destination. For more information on duties and taxes in your region, we recommend you visit your local customs website.
By Lilou reserves the right to deduct any costs incurred from orders that are refused at customs, including a redirection fee.
Packages may be subject to customs clearance procedures that can cause delays beyond original delivery estimates. Please consider this when purchasing your order.
Any estimate provided for duties & taxes should be used as a guide only. By Lilou is not responsible for any additional fees incurred.
You can choose to have shipping protection at checkout for a very small fee (calculated at checkout), and this will cover all parcel loss, damage, and theft. The option is not automatically selected, so we do encourage all our customers to do so as insurance. By failing to select the shipping protection, By Lilou Jewellery is not liable for lost, damaged, or stolen items.
We work to provide you with great service, in a safe and timely manner. However, please note the times are estimates provided by shipping services (AusPost + DHL) and By Lilou Jewellery cannot be held responsible for any delays caused by them and for items that are lost by them in transit.
- By Lilou Jewellery is not responsible for addresses that are entered incorrectly, so please ensure you check all entered information at checkout.
- By Lilou Jewellery is not responsible for parcels that are lost or damaged in transit.
- By Lilou Jewellery is not responsible for the cost of shipping on any returns.
- By Lilou Jewellery holds the right to charge a restocking fee of up to 20% if for some reason the order is cancelled.
Please contact us at email@example.com for any additional postage enquiries.